In this section:
Notifying the Public of Rights under Title VI
Procedure for Filing a Title VI Complaint
Link to Title VI Complaint Form
Link to Limited English Plan
Go COMO posts Title VI notices on our agency’s website, in public areas of our agency, in our board room, and on our buses and/or paratransit vehicles.
Go COMO operates its programs and services without regard to race, color, or national origin, in accordance with Title VI of the Civil Rights Act of 1964.
If you believe you have been discriminated against on the basis of race, color, or national origin by Go COMO, you may file a Title VI complaint by completing, signing, and submitting the agency’s Title VI Complaint Form.
If information is needed in another language, contact (573) 874-2489.
The following complaint procedures apply to the beneficiaries of Go COMO’s programs, activities, and services.
Any person who believes they have been discriminated against on the basis of race, color, or national origin by Go COMO may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. Title VI complaints must be received in writing within 180 days of the alleged discriminatory complaint.
Information on how to file a Title VI complaint is posted on our agency’s website and in public areas of our agency.
You may download the Go COMO Title VI Complaint Form at www.como.gov, or request a copy by writing to Go COMO, P.O. Box 6015, Columbia, MO 65205. Information on how to file a Title VI complaint may also be obtained by calling Go COMO at (573) 874-2489.
You may file a signed, dated complaint no more than 180 days from the date of the alleged incident. The complaint should include:
Please submit your complaint form to Go COMO, P.O. Box 6015, Columbia, MO 65205.
Go COMO will process complaints that are complete. Once a completed Title VI Complaint Form is received, our agency will review it to determine if Go COMO has jurisdiction. The complainant will receive an acknowledgement letter informing them whether or not the complaint will be investigated by Go COMO.
Go COMO will generally complete an investigation within 90 days from receipt of a completed complaint form. If more information is needed to resolve the case, Go COMO may contact the complainant. Unless a longer period is specified by Go COMO, the complainant will have ten (10) days from the date of the letter to send requested information to the Go COMO investigator assigned to the case.
If the requested information is not received within that timeframe the case will be closed. Also, a case can be administratively closed if the complainant no longer wishes to pursue the case.
After Go COMO’s investigator reviews the complaint, the investigator will issue one of two letters to the complainant: a closure letter or letter of finding (LOF).
If the complainant disagrees with Go COMO’s determination, the complainant may request reconsideration by submitting the request in writing to the Title VI Coordinator within seven (7) days after the date of the letter of closure or letter of finding, stating with specificity the basis for the reconsideration. The City of Columbia’s Title VI Coordinator will notify the complainant of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, the Title VI Coordinator will issue a determination letter to the complainant upon completion of the reconsideration review.
A person may also file a complaint directly with the Federal Transit Administration, at the FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.
If information is needed in another language, contact Go COMO at City of Columbia, Transit, P.O. Box 6015, Columbia, MO 65205, or at (573) 874-2489.